Policies

View our policies for more information on our services

Clear, honest policies so you always know what to expect. Everything here reflects how Nat's Pack genuinely operates. No surprises.

Meet & Greet (Free)

All new clients receive a complimentary meet & greet so we can get to know each other, review routines, and make sure your dog feels comfortable before services begin.

Private Care Promise(Unless requested or vet visit required)

All services are 100% private and one-on-one. Your dog will never be walked with other dogs. Safe transport to and from a walking location or park is available and is always private. Every visit is focused entirely on your pet's safety, comfort, and routine.

Medication

Basic medication administration is always included at no extra cost, such as:

  • • Pills or supplements in food/treats
  • • Liquid medication
  • • Eye or ear drops
  • • Topical creams or sprays

For more time-intensive or specialized care (such as injections, multiple medications, post-surgery care, or extra handling), a small $5–$15 add-on may apply depending on time required. This will always be discussed in advance.

Additional Pets

Extra time and attention are needed for multiple pets.

  • • Additional dog (same household): +$10–$15 per visit
  • • Cats or small animals: custom quote

Holidays

Holiday dates are in high demand. A $15 holiday surcharge applies to visits on statutory holidays.

Cancellations

  • • 24+ hours notice: no charge
  • • Same-day cancellations: 50% of visit fee
  • • Holiday bookings: 48 hours notice required

This protects reserved time slots.

Home Care Included

During visits, I'm happy to help with small home tasks at no extra charge:

  • • Bringing in mail/parcels
  • • Watering plants
  • • Light rotation
  • • Garbage bins

Updates

You'll receive a photo and short update after each visit so you always know how your pup is doing 🩷

Safety First Policy

Safety First

Your dog's health, comfort, and safety will always come before completing a set amount of walking time. Every visit is guided by your pet's individual needs and real-time conditions.

Weather Safety

Walks take place rain, snow, or shine. However, in extreme weather, adjustments may be made for your dog's well-being.

Cold Weather

If temperatures are extremely cold or your dog shows signs of discomfort (lifting paws, shivering, slowing down, refusing to walk), we may return home early and continue with indoor play, enrichment, or cuddle time instead.

Hot Weather

Fresh water is always brought on warm days. If your dog shows signs of overheating or fatigue (heavy panting, slowing down, seeking shade, lethargy), we will shorten the walk and switch to indoor or shaded activities.

For safety reasons, walk time is not paused, extended, or rescheduled due to weather-related adjustments. The full visit time will still be spent caring for your pet.

Health & Wellness Checks

Your dog's condition is assessed at the start of every visit.

If your dog appears:

  • • Limping or injured
  • • Lethargic or unusually low energy
  • • Vomiting/diarrhea
  • • Sick or in distress

You will be contacted immediately to discuss next steps.

Safety Practices

To keep every dog safe, I always:

  • • Use secure leashes and harnesses
  • • Avoid off-leash situations unless discussed
  • • Avoid interactions with unfamiliar dogs
  • • Safe, careful transport to and from walking locations
  • • Monitor weather, surfaces, and surroundings carefully
  • • Follow your dog's pace and comfort level

Emergency Contact

Take down an additional phone number in case of an emergency.

Have a question about our policies?

We're happy to walk through anything before your first visit. Reach out any time.